Porsche Driver's Selection

Help

Ordering

(1) Is online ordering secure?

Protecting your order information is our top priority. Porsche Driver's Selection uses Secure Sockets Layers (SSL) technology to protect the security of your online order information. When you input your information into our system at "Submit order," your shipping information and credit card information is sent in an encrypted code that only we can decode. This information is sent to a credit card payment processor that validates your name, address and credit card information. Your encrypted credit card information is then stored in a secure computer until your product is shipped, at which time your credit card will be charged. Your order form, including your encrypted credit card information is once again archived in a secure computer that can only be accessed by authorized employees.

(2) Can I place an order off-line?

Yes! Please contact a Customer Service Representative Monday to Friday 9am – 8pm EST at 1-800-767-7243 (Option 5).

(3) What if I have a problem while placing an online order?

Although most online orders go very smoothly, occasionally you may experience some difficulties. If you are not sure what to do next to complete your order, the Shopping Basket is a good place to start. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please call us at 1-800-767-7243 option 5 or E-mail us at porschesupport@archway.com. We will be glad to help you through the process.

(4) Do you accept international orders?

Thank you for shopping the Porsche Driver's Selection Website. Unfortunately, we are no longer able to ship products outside of the United States. We apologize for any inconvenience this may cause you. Please remember our great line of products is always available for order from your local Porsche Dealership.

(5) How do I determine the correct clothing size?

Finding the right size is easy using the charts below:

Chest: measure under your arms around the fullest part of your chest.
Waist: measure your natural waistline, keeping the tape a little loose for comfort.
Please note that all clothing is European sized. Please refer to the sizing chart below to assure proper size is ordered.

(6) How do I cancel or modify my order once it has been placed?

To provide excellent customer service, we process orders upon receipt. If you change your mind once your order has been submitted, it may be necessary to use our return option. Please contact a Customer Service Representative at 1-800-767-7243 option 5 for assistance.

(7) Will I receive an order confirmation?

Yes, an order confirmation will be sent to you via E-mail if your order information included an E-mail address. If you ordered online, you will receive two order confirmations. The first confirmation will include your Web Reference Number. After your order has been processed we will send you an Order Number that you may refer to for any future questions.

(8) Will I receive a shipment confirmation?

A shipment confirmation will be sent to you via E-mail when your order has shipped if your order information included an E-mail address. You will usually receive this confirmation one to two business days after you have placed your order.

(9) What forms of payment are accepted?

We accept VISA, MasterCard and American Express. Personal checks, money orders, or C.O.D. payments are not accepted at this time.

(10) When will my credit card be charged?

Your credit card will only be charged for items that have been shipped. Charges will appear on your statement at time of shipment.

(11) What if my credit card is declined?

Verify that all credit card information submitted is correct including your name, billing address and card number. If this information is correct, please contact the issuing bank of your credit card for further information.

(12) Can I order an item previously offered on the web site?

We make every attempt to keep the site updated so that only items that are currently available are shown. If an item is no longer offered, it may be temporarily out of stock or no longer available. Supplies of many items, particularly collectibles, are limited, and there is always a chance that they will sell out quickly. If an item becomes available again, we will post it on the site as soon as it is in stock.

(13) How can I place a gift order?

Unfortunately, we are no longer able to place gift orders at this time. We apologize for any inconvenience this may cause you.

Returns

(1) Can I return an item I ordered?

Yes. We guarantee your satisfaction with all merchandise purchased at Porsche Driver's Selection. Items may be returned for a refund of the purchase price, less shipping and handling fees to our Porsche Driver's Selection Return Processing Center. Porsche Driver's Selection items purchased from any other retailer must be returned to that retailer. Please follow the directions below when returning merchandise purchased from the Porsche Driver's Selection.

Product may be returned within 90 days of purchase for credit except the following items, which must be returned in new condition unless defective.

  1. Indicate why you are returning the item(s) on the return form included with your order and include it in the return package.
  2. Repackage the item(s) with the original packaging.
  3. Cut out the return address label and tape it to the outside of the box.
  4. We recommend that you insure all return items and ship via FedEx to the address indicated on the return label.

(2) Where do I send returns?

Please send returns in their original package to:

Porsche Driver's Selection
4855 Engineers Way, Suite 102
North Las Vegas, NV 89031

Please include your order number on the outside of the box on the return label. This will help us expedite processing your return.

(3) Can I return or exchange merchandise without the original receipt?

If you do not have a receipt, you may call us at 1-800-767-7243 option 5 or E-mail us at porschesupport@archway.com. We will be happy to search our database for your original order and, if we are able to match your purchase to an order in our system, we will be pleased to process your return. We do not accept returns for Porsche Driver's Selection items purchased from other retailers. These items must be returned to the retailer where they were purchased.

(4) How do I return defective or damaged merchandise?

If you should receive a damaged or defective item, please let us know! Customer Service Representatives are available to assist you Monday through Friday from 9am to 8pm EST at 1-800-767-7243 option 5. We will gladly facilitate the return of your product and send you a replacement. You may return your product to our Driver's Selection Return Processing Center.

(5) What if my order was shipped incomplete or I received the wrong item?

If you should receive an order that is incomplete, or if the wrong item was shipped, please let us know! Customer Service Representatives are available to assist you Monday through Saturday from 8 a.m. to Midnight EST at 1-800-767-7243 option 5. We will gladly correct the error and send you the missing item(s) or the product originally ordered.

(6) How do I return or exchange a gift?

Gift returns or exchanges can be processed without a receipt if we can locate the purchasing information in our database. Please call us at 1-800-767-7243 option 5 or E-mail us at porschesupport@archway.com. We will search for the original order and will need to know the name of the person who bought the gift for you. If the return is for a refund, the original purchasing charge card will be credited. We regret that we will not be able to process your return if we are unable to match your item with an order in our system.

(7) When will I receive a credit for my return?

Refunds will appear as a credit on to the original purchasing charge card for the purchase price shown on your receipt, less shipping and handling charges. We will process the return and credit your account within 48 hours of receipt of your returned item. Depending on your credit card company's policies, it may take one to two billing cycles for the credit to appear on your statement.

(8) Do you confirm of my return?

If your order information included an E-mail address, you will receive an E-mail confirmation that your return has been processed.

Shipping

(1) How can I track my order to see when it will be delivered?

If your order has not arrived at the expected time, please call us at 1-800-767-7243 option 5 or E-mail us at porschesupport@archway.com and we will gladly assist you in tracking your order. You may also use this link http://www.fedex.com/us/tracking/ to go directly to the Federal Express site. The tracking number to use will be indicated in your shipping confirmation E-mail if your order information included an E-mail address.

(2) UPS/Fed Ex can not trace my shipment. What do I do?

If you have contacted the carrier and they cannot trace your package using the tracking number you received on your shipping E-mail confirmation, please contact us immediately at 1-800-767-7243 option 5.

(3) What are your shipping costs and policies?

Shipping charges will depend on the value of the order and any additional services that are selected.

(4) When can I expect my order?

Shipping deliveries will depend on the shipping selected for the order and any additional services that are selected.

(5) What if my shipment is lost/stolen?

If a shipment is stolen from the recipient’s home or business address, the customer’s only recourse will be to place a new order. Porsche Driver Selection will not re-ship again at no charge, nor will issue a credit back to the customer. The customer can also file a claim with FedEx.

Product Questions

(1) Can you send me information on the product before I buy?

If you need product information other than what is listed on the site, please contact us at porschesupport@archway.com. If additional information is available that is not posted on the site, we will provide it to you.

(2) Will I be charged sales tax?

We are required by law to collect sales tax for all purchases shipped to addresses in all states. Refer to the packing list enclosed with your order for the actual amount. If you have any questions, please call 1-800-PORSCHE (1-800-767-7243) and choose option 5.

(3) Where do I get the Consumer Product Safety Certificate?

All information about Consumer Product Safety is available here.


Shop safely and conveniently
  • Fast delivery times
  • Free returns
  • Data protection
If you have any queries about our product, please e-mail: porschesupport@archway.com
You can also call our customer service department: 1-800-PORSCHE (1-800-767-7243) - Option 5
(Monday to Friday 9am to 8pm Eastern Time)
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